Royal Automotive Group has multiple locations in Tucson, and we are always accepting applications from talented people. The role includes receiving callers at the dealership, determines the nature of their business, and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages, and provides basic information to all callers.

The ideal applicant for any position, high school diploma/equivalent, strong customer service skills, a strong command of the English language (verbal & written), a high level of self-confidence, exceptional organizational skills, able to multi-task.  

***Bilingual (Spanish + English) is a huge plus***

RESPONSIBILITIES

• Greets showroom customers and determines the nature of their visit.
• Directs customers to the correct department, notifies the appropriate person that a customer is waiting, and introduces the customer to a salesperson.
• Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.
• Communicates with callers and visitors in a professional, friendly, and efficient manner.
• Communicates messages to the appropriate parties in a timely manner.
• Serves as liaison to service providers regarding problems with telephone systems and employee special requests.
• Opens and routes incoming mail.
• Handles customer complaints or refers to appropriate dealership employee as necessary for resolution.
• Maintains a professional appearance.

QUALIFICATIONS

• Must be at least 18 years old
• High school diploma or GED
• Must have an impressive work-ethic
• Neat, clean, and professional appearance
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Company Description

Royal Automotive Group believes in customer care that says, "You're Family." This is evident in all aspects of the business, and the proof lies in the numerous national awards and superior customer reviews on consumer websites such as dealerrater.com and google reviews. Since March 1977, Royal has sold and serviced thousands of vehicles to happy customers who keep coming back to us because they know they were treated like family.

Royal Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

Royal Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Benefits

• Competitive Pay
• 401(k) Profit Sharing
• Life Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Time